Refund Policy – Azyrus MensWear
1. Returns & Refunds
At Azyrus MensWear, we take pride in the quality and craftsmanship of our products. If for any reason you are not fully satisfied with your purchase, we are here to help.
You may request a return or refund within 14 days of receiving your order, in accordance with UK and EU consumer protection laws.
2. Eligibility for Returns
To be eligible for a return, items must:
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Be unused, unworn and in their original condition
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Include original packaging, tags and accessories
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Show no signs of wear, damage or alteration
For footwear, please ensure shoes are tried on indoors only and returned in the original shoe box.
3. Non-Returnable Items
We do not accept returns for:
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Items marked as Final Sale
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Gift cards
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Products damaged due to misuse or improper care
4. How to Request a Return
To initiate a return, please contact our support team at:
Email: support@azyruswear.com
Include your order number and reason for return. Our team will provide return instructions.
Returns sent without prior approval may not be accepted.
5. Return Shipping Costs
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Customers are responsible for return shipping costs, unless the item is faulty or incorrect.
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Original shipping fees are non-refundable.
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.
6. Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds will be processed to the original payment method
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Please allow 5–10 business days for the refund to appear, depending on your payment provider
7. Exchanges
At this time, we do not offer direct exchanges.
If you wish to receive a different item or size, please place a new order after your return has been processed.
8. Damaged or Incorrect Items
If you receive a defective, damaged or incorrect item, please contact us within 48 hours of delivery with clear photos of the issue.
We will assess the case and provide a replacement or full refund at no additional cost.
9. International Orders
For international orders, including those shipped within Europe and the United Kingdom:
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Customs duties and taxes are non-refundable
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Refunds apply only to the product price (excluding shipping and customs charges)
10. Late or Missing Refunds
If you have not received your refund after 10 business days, please:
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Check with your bank or payment provider
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Contact us at support@azyruswear.com
11. Policy Updates
Azyrus MensWear reserves the right to update this Refund Policy at any time.
Changes will be effective immediately upon posting on this page.
